Nationwide delivery
Decent Store delivers eligible products across Pakistan using available courier partners. Service availability can vary for remote locations, restricted areas, oversized items or products that need special handling. The delivery options available for an order are shown during checkout.
Order processing
Orders are checked for product availability, address details and payment status before dispatch. Cash on Delivery orders may require confirmation. Orders using bank transfer, Easypaisa or JazzCash move forward after the submitted payment reference and proof have been reviewed by our team.
Estimated delivery time
Standard delivery is generally estimated at 3–7 working days after an order is confirmed, unless a different estimate appears on the product, checkout or order update. Weekends, public holidays, courier service interruptions, weather, security conditions and remote destinations can extend this estimate.
Shipping charges
The applicable shipping fee and any free-shipping threshold are calculated using the active shipping settings and displayed before the order is submitted. A customer will not be charged a hidden delivery fee after confirming the displayed order total unless the address or order scope is later changed with the customer's agreement.
Address accuracy and delivery attempts
Please provide a complete address, reachable phone number and any useful landmark. A courier may contact the recipient before delivery. If delivery fails because the address is incomplete, the recipient is unavailable or the parcel is refused, redelivery may require confirmation and an additional courier charge.
Tracking and delays
When a tracking number is available, it may appear in your customer account or be shared by our support team. You can review Order Tracking for help. If an order is delayed beyond its latest estimate, contact us with the order number so we can investigate with the courier.
Damaged or incorrect parcels
Inspect the parcel as soon as practical. If it arrives damaged, incomplete or different from the order, keep the packaging and contact Decent Store promptly with clear photographs and the order number. We will review the issue under our Returns & Refunds Policy.