Check your customer account
Sign in with the email address used for checkout, then open My Account to view your orders. Each order shows its current order, payment and fulfilment status. If a courier tracking number has been assigned, it may be shown with the order or communicated by support.
Understanding common statuses
- Pending: the order has been received and is awaiting the next check.
- Awaiting payment review: manual payment proof was submitted and still needs administrator verification.
- Paid or confirmed: the required payment or order confirmation check has been completed.
- Unfulfilled or processing: the order is being prepared and has not yet been handed to a courier.
- Shipped: the parcel has left our fulfilment process and is moving through the courier network.
- Delivered: the courier has recorded delivery.
Tracking number not available yet
A tracking number is normally created after the parcel is prepared and handed to a courier. It may therefore be unavailable while an order is still pending, under payment review or processing. Please allow the order-processing stage to complete before requesting courier details.
Need a delivery update?
Contact customer support and include your order number, account email and delivery phone number. For privacy, our team may confirm account details before discussing an order. Delivery estimates are described in the Shipping Policy.