Requesting a return
If an eligible item is not right for you, contact Decent Store within 7 calendar days of delivery. Include the order number, product name, reason for the request and clear photographs where the item is damaged, incorrect or incomplete. Do not send a parcel back until our support team confirms the return instructions.
Return eligibility
To qualify for a change-of-mind return, an item should be unused, unworn, unwashed and in resalable condition with its original tags, accessories and packaging. Proof of purchase is required. Items that show wear, washing, alteration, accidental damage or missing components may be declined.
Items that may not be returnable
- Personal-care, hygiene-sensitive or intimate items once opened.
- Customized, personalized or made-to-order products.
- Clearance items marked final sale before purchase.
- Gift cards, digital items or services that have already been supplied.
- Products damaged through misuse rather than a manufacturing or delivery issue.
These restrictions do not remove any rights that cannot lawfully be excluded.
Incorrect, damaged or defective products
If Decent Store or the courier delivered an incorrect, damaged or apparently defective item, contact us promptly and retain the parcel and packaging. Once the issue is confirmed, we will explain the appropriate replacement, exchange, repair or refund route and who is responsible for return shipping.
Inspection and refunds
Returned products are inspected after arrival. Approved refunds are issued using an available and appropriate method. Bank or wallet processing time can vary; allow approximately 7–10 working days after approval unless our team provides a different estimate. Original delivery fees may be non-refundable for change-of-mind returns, while confirmed Decent Store fulfilment errors are handled separately.
Exchanges and cancellations
Exchanges depend on stock availability. If the requested alternative is unavailable, a refund or another suitable solution may be offered. To request an order cancellation, contact us as soon as possible. An order that has already been dispatched may need to follow the normal return process.